Chauffeur Service Terms, Payment, Cancellation, Refund and Privacy Conditions

This page explains the reservation, payment, cancellation, refund, no-show, modification and privacy conditions applicable to private chauffeur services provided under the Maxx Class brand.

By completing a reservation payment, making a bank transfer, paying through a secure payment link, or giving written reservation confirmation, the customer confirms that they have read, understood and accepted these conditions.

1. Scope of Service

Chauffeur services include private vehicle and professional driver service provided for hourly, daily, multi-day, business, leisure, VIP, event, airport, hotel, villa, marina, cruise port or custom itinerary arrangements.

The service is planned according to the date, time, service duration, vehicle type, number of passengers, luggage information, itinerary, pick-up point, drop-off point and special requests confirmed in writing at the time of reservation.

The chauffeur service is limited to the confirmed service area, service duration, vehicle category and agreed itinerary. Additional hours, route extensions, extra stops, waiting time, parking, tolls, special access fees or additional services may be subject to extra charges.

2. Reservation and Customer Information Responsibility

In order for the chauffeur service to be planned correctly, the customer is responsible for providing accurate and complete information, including:

  • Passenger name and contact details

  • Pick-up address and meeting point

  • Date and start time

  • Planned itinerary or service area

  • Estimated service duration

  • Number of passengers

  • Number of luggage items and any special luggage details

  • Flight, cruise, hotel, villa, event or venue details, if applicable

  • Child seat, meet-and-greet sign, security requirement or any other special request, if applicable

The customer is responsible for any delay, service disruption, wrong location, additional waiting time, vehicle capacity issue or inability to provide the service caused by incomplete, incorrect or late information.

3. Reservation Confirmation

A reservation is considered confirmed only after it has been confirmed in writing by Maxx Class and the required payment has been completed.

Receiving a price quotation alone does not guarantee a reservation. Vehicle, chauffeur and operational planning are confirmed only after payment and written confirmation.

Reservation confirmation may be made through e-mail, WhatsApp, payment link, invoice, bank transfer description or written communication record.

4. Payment Conditions

Payment may be made by credit card, debit card, secure payment link, bank transfer, mobile POS or, if agreed in writing in advance, cash payment.

For credit card, debit card or payment link transactions, the customer accepts that the payment has been made voluntarily and for the confirmed chauffeur service.

For bank transfer payments, the customer accepts that the payment has been made for the service stated in the transfer description or written communication.

After payment is completed, the cancellation and refund conditions stated on this page shall apply.

5. Service Duration, Extra Time and Additional Charges

Chauffeur services are provided for the confirmed service duration, route and scope.

If the customer requests to extend the service duration, add extra stops, change the itinerary, change the service area or continue the service beyond the confirmed time, additional charges may apply.

Extra time is subject to chauffeur and vehicle availability. Extension of service is not guaranteed unless confirmed by Maxx Class.

Parking fees, tolls, ferry charges, venue access fees, airport or marina access fees, accommodation for long-distance or multi-day services, meals, tickets and other third-party expenses are not included unless clearly stated in the written confirmation.

6. Cancellation and Refund Conditions

Chauffeur services are organized based on a specific date, time, vehicle, chauffeur and operational allocation. Therefore, the cancellation period is calculated according to the scheduled service start time.

  • More than 72 hours before the service: up to 100% refund, where applicable.

  • 24–72 hours before the service: up to 50% refund, where applicable.

  • Less than 24 hours before the service: no refund.

Cancellation requests must be submitted in writing. Cancellation requests made only by phone or verbally may not be considered valid unless confirmed in writing.

Approved refunds will, where possible, be returned to the same payment method used for the original payment. Card payments will be refunded to the same card, bank transfers to the relevant bank account, and payment link transactions through the relevant payment provider.

The time required for the refund to appear in the customer’s account may vary depending on the bank, card issuer or payment provider.

7. No-Show and Unreachable Customer

The following situations may be considered as no-show, and no refund will be provided:

  • The customer is not present at the agreed meeting point

  • The customer cannot be reached within a reasonable time

  • Incorrect or incomplete pick-up location information is provided

  • Incorrect flight, cruise, hotel, villa, venue or address information is provided

  • The customer decides not to use the service without written cancellation notice

  • The chauffeur is present at the agreed location, but the customer does not take the service

In case of no-show, the vehicle and chauffeur are considered to have been allocated for the service. Therefore, no refund will be provided.

8. Waiting Time

Waiting time is determined according to the reservation details and the confirmed service scope.

For hourly or daily chauffeur bookings, waiting time during the confirmed service period is included within the reserved duration unless otherwise stated.

For fixed-time services, if the customer is late and the complimentary waiting time is exceeded, additional waiting charges may apply or the service may be shortened according to the remaining scheduled time.

If the customer provides incorrect or incomplete arrival, hotel, villa, marina, cruise, venue or meeting point information, the customer is responsible for any delay or service disruption.

9. Modification Requests

Requests to change the date, time, route, vehicle type, number of passengers, luggage details, service duration, itinerary or service scope are subject to availability.

If the requested change is possible, it may be applied; however, additional charges may occur depending on the new operational conditions.

Last-minute changes are not guaranteed. All modification requests must be submitted in writing.

10. Luggage and Vehicle Capacity

Luggage capacity depends on the selected vehicle type. Extra, oversized, special-size or sports equipment luggage must be declared in advance.

If the vehicle becomes insufficient due to undeclared extra luggage, or if an additional vehicle is required or the service is delayed, the responsibility belongs to the customer.

For safety and vehicle capacity reasons, service above the confirmed passenger and luggage capacity is not guaranteed.

11. Vehicle Use and Safety

Smoking is not allowed inside the vehicle.

If the vehicle is damaged, excessively soiled or the service order is disrupted, cleaning, repair or damage costs may be charged to the customer.

The chauffeur may refuse to provide service to any person who risks passenger safety, behaves aggressively, carries illegal items, is under unsafe influence, or prevents the service from being carried out safely.

In such cases, the service may be cancelled, and no refund may be provided.

12. Operational Changes and Force Majeure

Due to traffic, road closures, weather conditions, official security measures, strikes, natural disasters, technical issues, public authority decisions or other circumstances beyond our control, the service time, route, vehicle, chauffeur or operational plan may be changed.

In such situations, Maxx Class will make reasonable efforts to offer a practical alternative solution to the customer. However, no additional compensation liability is accepted for delays, disruptions or mandatory changes caused by circumstances beyond our control.

13. Chargeback, Payment Disputes and Evidence Records

The customer accepts that, after payment is completed, the chauffeur service is subject to the conditions stated on this page.

No refund may be provided if the service has been delivered, the vehicle and chauffeur have been allocated to the customer, the customer is classified as no-show, the customer cancels late, or the customer requests cancellation within a non-refundable period.

In the event of an unjustified chargeback, payment dispute or cardholder claim despite these conditions, reservation records, written customer confirmation, payment records, WhatsApp/e-mail correspondence, chauffeur location and operation records, itinerary details, no-show records and this policy page may be submitted to the payment provider, card issuer, bank or relevant authority as supporting evidence.

By making payment, the customer confirms that they accept these conditions and agrees not to raise a payment dispute outside the valid cancellation and refund rules.

14. Personal Data and Privacy

For reservation and service delivery purposes, information such as full name, phone number, e-mail address, WhatsApp details, pick-up and drop-off locations, itinerary, number of passengers, luggage information, payment status and communication records may be processed.

This information may be used for quotation preparation, reservation management, operation planning, payment tracking, customer support, cancellation and refund processes, safety, accounting, legal obligations and the management of possible disputes.

Full card details are not stored in Maxx Class systems. Card payments are processed through authorized payment providers.

Personal data may be shared only where necessary with payment providers, chauffeurs, operational partners, technical service providers, accounting/legal advisors or authorized public institutions.

15. Legal Information and Contact

Main Brand
Maxx Class

Official Company
AIGEN Global L.L.C.

Website
www.maxxclass.com

E-mail
support@maxxclass.com

U.S. Principal Business Address
AIGEN Global L.L.C.
1209 Mountain Road Pl NE, Ste N
Albuquerque, NM 87110
United States

Kosovo Registered Office / Support Office
AIGEN Global L.L.C.
Ukshin Hoti Street No. 51
Courtyard by Marriott Plaza
Floor 12, No. 4
Prishtina 10000
Kosovo

Turkey Operations Office
Maxx Class
Atatürk Cd. No: 19/1
Gölköy Mahallesi
48483 Bodrum, Muğla
Turkey

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