Transfer Service Terms, Payment, Cancellation, Refund and Privacy Conditions

This page explains the reservation, payment, cancellation, refund, no-show, modification and privacy conditions applicable to private transfer services provided under the Maxx Class brand.

By completing a reservation payment, making a bank transfer, paying through a secure payment link, or giving written reservation confirmation, the customer confirms that they have read, understood and accepted these conditions.

1. Scope of Service

Transfer services include private transportation provided with a private vehicle and professional driver between airports, hotels, villas, marinas, cruise ports, city centers or other pre-approved locations.

The service is planned according to the date, time, route, number of passengers, vehicle type, luggage information and special requests confirmed in writing at the time of reservation.

Additional stops, route changes, extra waiting time, different drop-off locations, extra luggage or additional services requested outside the confirmed reservation may be subject to additional charges.

2. Reservation and Customer Information Responsibility

In order for the reservation to be planned correctly, the customer is responsible for providing accurate and complete information, including:

  • Passenger name and contact details

  • Pick-up and drop-off addresses

  • Date and time

  • Flight number, cruise details or arrival time

  • Number of passengers

  • Number of luggage items and any special luggage details

  • Child seat, meet-and-greet sign or any other special request, if applicable

The customer is responsible for any delay, service disruption, wrong location, additional waiting time, vehicle capacity issue or inability to provide the service caused by incomplete, incorrect or late information.

3. Reservation Confirmation

A reservation is considered confirmed only after it has been confirmed in writing by Maxx Class and the required payment has been completed.

Receiving a price quotation alone does not guarantee a reservation. Vehicle, driver and operational planning are confirmed only after payment and written confirmation.

Reservation confirmation may be made through e-mail, WhatsApp, payment link, invoice, bank transfer description or written communication record.

4. Payment Conditions

Payment may be made by credit card, debit card, secure payment link, bank transfer, mobile POS or, if agreed in writing in advance, cash payment.

For credit card, debit card or payment link transactions, the customer accepts that the payment has been made voluntarily and for the confirmed service.

For bank transfer payments, the customer accepts that the payment has been made for the service stated in the transfer description or written communication.

After payment is completed, the cancellation and refund conditions stated on this page shall apply.

5. Cancellation and Refund Conditions

Transfer services are organized based on a specific date, time, vehicle and driver allocation. Therefore, the cancellation period is calculated according to the scheduled service start time.

  • More than 72 hours before the service: up to 100% refund, where applicable.

  • 24–72 hours before the service: up to 50% refund, where applicable.

  • Less than 24 hours before the service: no refund.

Cancellation requests must be submitted in writing. Cancellation requests made only by phone or verbally may not be considered valid unless confirmed in writing.

Approved refunds will, where possible, be returned to the same payment method used for the original payment. Card payments will be refunded to the same card, bank transfers to the relevant bank account, and payment link transactions through the relevant payment provider.

The time required for the refund to appear in the customer’s account may vary depending on the bank, card issuer or payment provider.

6. No-Show and Unreachable Customer

The following situations may be considered as no-show, and no refund will be provided:

  • The customer is not present at the agreed meeting point

  • The customer cannot be reached within a reasonable time

  • Incorrect or incomplete pick-up location information is provided

  • Incorrect flight, cruise, hotel or address information is provided

  • The customer decides not to use the service without written cancellation notice

  • The driver is present at the agreed location, but the customer does not take the service

In case of no-show, the vehicle and driver are considered to have been allocated for the service. Therefore, no refund will be provided.

7. Waiting Time

Waiting time for airport, hotel, marina, cruise port or private address transfers is determined according to the reservation details.

When the correct flight information is provided, the flight time may be monitored where possible. However, if the flight number is incorrect or missing, the customer is responsible for any delay or service disruption.

If the complimentary waiting time is exceeded, an additional waiting charge may apply, or the service may be cancelled depending on operational availability.

8. Modification Requests

Requests to change the date, time, route, vehicle type, number of passengers, luggage details or service scope are subject to availability.

If the requested change is possible, it may be applied; however, additional charges may occur depending on the new operational conditions.

Last-minute changes are not guaranteed. All modification requests must be submitted in writing.

9. Luggage and Vehicle Capacity

Luggage capacity depends on the selected vehicle type. Extra, oversized, special-size or sports equipment luggage must be declared in advance.

If the vehicle becomes insufficient due to undeclared extra luggage, or if an additional vehicle is required or the service is delayed, the responsibility belongs to the customer.

For safety and vehicle capacity reasons, service above the confirmed passenger and luggage capacity is not guaranteed.

10. Vehicle Use and Safety

Smoking is not allowed inside the vehicle.

If the vehicle is damaged, excessively soiled or the service order is disrupted, cleaning, repair or damage costs may be charged to the customer.

The driver may refuse to provide service to any person who risks passenger safety, behaves aggressively, carries illegal items or prevents the service from being carried out safely.

In such cases, the service may be cancelled, and no refund may be provided.

11. Operational Changes and Force Majeure

Due to traffic, road closures, weather conditions, official security measures, strikes, natural disasters, technical issues, public authority decisions or other circumstances beyond our control, the service time, route, vehicle or operational plan may be changed.

In such situations, Maxx Class will make reasonable efforts to offer a practical alternative solution to the customer. However, no additional compensation liability is accepted for delays, disruptions or mandatory changes caused by circumstances beyond our control.

12. Chargeback, Payment Disputes and Evidence Records

The customer accepts that, after payment is completed, the service is subject to the conditions stated on this page.

No refund may be provided if the service has been delivered, the vehicle and driver have been allocated to the customer, the customer is classified as no-show, the customer cancels late, or the customer requests cancellation within a non-refundable period.

In the event of an unjustified chargeback, payment dispute or cardholder claim despite these conditions, reservation records, written customer confirmation, payment records, WhatsApp/e-mail correspondence, driver location and operation records, flight details, no-show records and this policy page may be submitted to the payment provider, card issuer, bank or relevant authority as supporting evidence.

By making payment, the customer confirms that they accept these conditions and agrees not to raise a payment dispute outside the valid cancellation and refund rules.

13. Personal Data and Privacy

For reservation and service delivery purposes, information such as full name, phone number, e-mail address, WhatsApp details, flight information, pick-up and drop-off locations, number of passengers, luggage information, payment status and communication records may be processed.

This information may be used for quotation preparation, reservation management, operation planning, payment tracking, customer support, cancellation and refund processes, safety, accounting, legal obligations and the management of possible disputes.

Full card details are not stored in Maxx Class systems. Card payments are processed through authorized payment providers.

Personal data may be shared only where necessary with payment providers, drivers, operational partners, technical service providers, accounting/legal advisors or authorized public institutions.

14. Legal Information and Contact

Main Brand
Maxx Class

Official Company
AIGEN Global L.L.C.

Website
www.maxxclass.com

E-mail
support@maxxclass.com

U.S. Principal Business Address
AIGEN Global L.L.C.
1209 Mountain Road Pl NE, Ste N
Albuquerque, NM 87110
United States

Kosovo Registered Office / Support Office
AIGEN Global L.L.C.
Ukshin Hoti Street No. 51
Courtyard by Marriott Plaza
Floor 12, No. 4
Prishtina 10000
Kosovo

Turkey Operations Office
Maxx Class
Atatürk Cd. No: 19/1
Gölköy Mahallesi
48483 Bodrum, Muğla
Turkey

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